Privacy Policy

Last updated: August 14, 2026

Introduction

Arc Blossom respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website or engage our services.

Information We Collect

We collect and process the following types of personal data:

• Contact information including name, email address, and postal address
• Information about your benefit claims, financial circumstances, and health conditions as relevant to the services we provide
• Communication records including emails, letters, and notes from consultations
• Technical data including IP address, browser type, and device information when you visit our website

How We Use Your Information

We use your personal data for the following purposes:

• To provide legal advice and representation services
• To communicate with government agencies and third parties on your behalf
• To maintain accurate records of our services and your case
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfill our obligations under the service agreement
• Legitimate interests: to operate our business and provide effective legal services
• Legal obligation: to comply with laws and regulations
• Consent: where you have given explicit permission for specific processing activities

Data Sharing

We may share your information with:

• Government departments and agencies including DWP, HMRC, and local authorities as necessary to process your claims
• Medical providers when obtaining evidence to support your case
• Legal representatives and expert witnesses when required for tribunal proceedings
• Service providers who assist with our operations, subject to confidentiality agreements

We do not sell or rent your personal data to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure file storage, encrypted communications, and access controls.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Case files are typically retained for seven years following the conclusion of your matter.

Your Rights

Under data protection law, you have the following rights:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request erasure of your data in certain circumstances
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our contact page.

Cookies

Our website uses essential cookies to ensure proper functionality. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us at the email address listed on our contact page.